6 GOOD REASONS TO MANAGE YOUR COMPLAINT MANAGEMENT WITH BLUEKANGO

BlueKanGo Quality software is essential for managing complaints. Forget about paper procedures and Excel entries; digitize your complaint management to gain responsiveness and improve overall customer satisfaction.

  • Process and analyze all complaints.
  • Identify and analyze root causes.
  • Define individuals to be alerted for information and/or action on the complaint.
  • Improve productivity, reduce costs, and strengthen customer satisfaction.
  • Adjust the module to your needs.
  • Customize the module to your specifications (quote provided).

KEY FEATURES OF THE COMPLAINT MANAGEMENT MODULE

BlueKanGo Quality software integrates a complaint form accessible on computers, tablets, and smartphones to facilitate processing by the QHSE department and conduct analysis. Involved recipients are notified in real-time for quick handling and resolution.

  • Complaint declaration form.

    Complaint declaration form.

  • Initiate root cause analysis (5 Whys, QQOQCP, Ishikawa).

    Initiate root cause analysis (5 Whys, QQOQCP, Ishikawa).

  • Reports and statistics.

    Reports and statistics.

  • Recipients, alerts, and notifications.

    Recipients, alerts, and notifications.

Thanks to BlueKanGo, we have quickly digitized our processes and streamlined multi-site management. This has allowed us, among other things, to reduce email exchanges between team members by more than 50% and allocate more time to operational tasks.

Vincent A

QHSE Director

Why BluekanGo?

PLATFORM STRENGTHS

  • Dashboards
  • Alerts and notifications
  • Mobile Application
  • EDM
  • Global action plan
  • Collaborative portal

ASSOCIATED MODULES

  • Action plan Action plan

GO FURTHER IN YOUR APPROACH Quality

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