Complaint Management

6 GOOD REASONS TO MANAGE YOUR COMPLAINT MANAGEMENT USING BLUEKANGO

BlueKanGo’s quality software is an indispensable tool to manage complaints. Replace paper-based procedures and Excel spreadsheets, dematerialize your complaint management process to improve responsiveness and overall customer satisfaction.

• Process and analyze all complaints
• Identify and analyze causes
• Define the people to be alerted for information and/or action concerning the complaint
• Improve productivity, reduce costs and boost customer satisfaction
• Adapt the module to your needs
• Customize your module (available on quote)

MAIN FEATURES OF THE COMPLAINT MANAGEMENT MODULE

BlueKanGo’s quality software includes a complaint form template that can be accessed via computer, tablet and smartphone, which facilitates processing and analysis by the QHSE department. The corresponding recipients are notified in real time for rapid handling and resolution.

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  Complaint form

  Ensure traceability, accountability and transparency when managing issues brought up by customers, while also providing data that can be analyzed as part of the continuous process improvement.

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  Conduct a root cause analysis (5 Whys, QQOQCP, Ishikawa)

  Select the method best suited to your needs. Cause analysis methods provide an in-depth view of problems, going beyond the symptoms to identify root causes.

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  Report and statistics

  Use statistics to identify trends, measure the effectiveness of complaint management processes and assess the impact of corrective actions.

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  Recipients, alerts and notifications

  Ensure that the right people are informed at the right time, which is crucial for informed decision-making, rapid problem resolution and compliance with Quality Management System requirements.