Patient satisfaction surveys

Why use the “Patient satisfaction surveys” application in your company?

Patient satisfaction is a key issue for hospitals and clinics. However, some difficulties are faced concerning the organization, collection, processing and follow-up of the patient’s requests.

Digital technology will optimize your approach, help you automatically collect the feedback and save time with the data processing. You will be able to associate an action plan to prevent and correct all difficulties.

Patient’s requests are transformed into a real lever to improve your healthcare facility's processes.

5 good reasons for choosing our application:

• Centralize patient requests;
• Analyze complaints and claims;
• Have an overview of the requests (status management);
• Identify the complainant and the patient (pre-filling);
• Share requests with stakeholders (recipient circuit and alerts).

Main features:

• Satisfaction surveys template (checklists);
• Complaint form template (checklists);
• Status management (registration status);
• Workflows;
• Global action plan;
• Reports (PDF) and statistics (PDF and Power BI);
• Alerts and notifications.

Highlight of the BlueKanGo solution:

• Native integration with your BlueKanGo platform
• Accessible on all browsers
• Real-time alerts and notifications
• Support with personalized follow-up
• Multilingual
• Fully customisable

It all starts with a demo